How Multinational Lenders Can Use Abm To Efficiently Target Smb Customers

Published on October 15, 2023 by David Zhang

How Multinational Lenders Can Use Abm To Efficiently Target Smb Customers

In a crowded market where multinational lenders vie for the attention of small and medium-sized businesses (SMBs), the competition is intense, and the need for a targeted, efficient outreach strategy is paramount. Account-based marketing (ABM) presents an optimal strategy tailored for multinational lenders to not only identify and engage SMB customers at scale but also to do so with a relevance that wins over generalized marketing any day. Here, we explore how multinational lenders can effectively deploy ABM strategies to connect with SMB clientele.

Understanding ABM and Its Relevance for Multinational Lenders Targeting SMBs

Account-based marketing is a focused approach to B2B marketing in which marketing and sales teams work together to target best-fit accounts and turn them into customers. Unlike traditional marketing strategies that cast a wide net to attract leads, ABM targets specific companies (accounts) with personalized campaigns designed to resonate with them.

For multinational lenders, ABM becomes a path for precision-targeting. It’s a shift from mass-market lending products to curating offers that cater to the nuanced financial needs and preferences of SMBs across geographical, industry, and size spectrums.

Step-By-Step Guide for Multinational Lenders to Employ ABM for SMBs

  1. Identify Target Accounts: Begin by pinpointing which SMBs to target. The selection process should include analysis of market data, existing customer portfolios, and predictive analytics to identify SMBs that could benefit the most from specialized lending products.

  2. Data-Driven Insight Gathering: Use data analytics and AI tools to gather deep insights into the specific financial needs, credit risks, and lifecycle stage of each target account. Big data and AI are particularly valuable in this step, providing an in-depth look into SMB credit histories, cash flow patterns, purchase behaviors, and other relevant financial indicators.

  3. Content Personalization: Craft content that’s tailor-made for the pain points, aspirations, and industry trends relevant to each SMB segment. For multinational lenders, this could take the form of industry-specific financing advice, guides on international trade finance, or success stories of other SMBs that have thrived with the lender’s support.

  4. Multichannel Engagement: Deliver personalized content through channels that SMBs frequent. This might include LinkedIn for B2B interactions, targeted email campaigns, webinars, or even direct mail that stands out. Each channel should continue the narrative of personalized and supportive financial partnership.

  5. Sales and Marketing Alignment: For ABM to work effectively, sales and marketing must move in unison. This includes shared KPIs, collaborative campaign design, and feedback loops that ensure messaging and sales tactics are fine-tuned and effective.

  6. Technology Utilization: Integrate ABM software solutions to automate campaign execution and measure the effectiveness of various strategies and channels. This tech stack can include CRM platforms, such as Salesforce, to track customer interactions, ABM platforms for campaign management, and advanced analytics for performance measurement.

  7. Global Compliance and Localization: Multinational lenders must navigate the complex waters of cross-border finance regulations. Ensure your ABM strategy incorporates legal compliance and localizes content to meet the specific standards and cultural nuances of each market.

The Benefits of ABM for Multinational Lenders Targeting SMBs

  • Increased ROI: By focusing resources on accounts with the highest potential, multinational lenders can achieve a better return on investment compared to broad-brush marketing strategies.

  • Improved Customer Experience and Retention: ABM allows for personalized interactions that are more likely to satisfy the needs and expectations of SMB customers, fostering loyalty and repeat business.

  • Enhanced Relevance and Differentiation: In a saturated lending market, tailoring your offering to the specific needs of SMBs differentiates your services from competitors who might still be using a one-size-fits-all approach.

  • Scalability: While ABM is targeted, it is also scalable. Multinational lenders can segment SMB customers and develop templated yet customizable ABM campaigns that can be rolled out across different markets efficiently.

  • Market Expansion Preparedness: With a well-oiled ABM strategy, lenders are better prepared to enter new markets. ABM helps to quickly identify and serve businesses in new regions with products that resonate locally.

Challenges and Solutions in Implementing ABM

Adopting an ABM strategy is not without its challenges. One major challenge is the alignment between marketing and sales, which can be combated by defining shared goals and metrics. Another potential stumbling block is ensuring local compliance and relevacy, which can be tackled by investing in local market expertise and insights.

Moreover, effective data management is critical in ABM, as inaccurate or outdated data can derail personalization efforts. To combat this, multinational lenders should invest in robust data management systems and consistent data hygiene practices.


By embracing ABM, multinational lenders can go beyond the limitations of traditional marketing to offer something of real value to SMB customers — tailored financial solutions that speak directly to their goals and challenges. It's not simply about selling products; it's about creating meaningful partnerships with SMBs. Here, personalization, relevance, and precise targeting aren't just buzzwords, they’re the pillars of a sound strategy that could redefine a lender's relationship with the small and medium business sector.

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