How To Use Video In Sales Emails

Published on October 19, 2023 by David Zhang

How To Use Video In Sales Emails

In the ever-competitive world of sales, the search for more engaging and effective methods to reach and influence potential customers is unending. Imagine an approach that brings the personal touch of a face-to-face meeting to the scale of digital marketing; this is the promise of video in sales emails. It’s a technique that marries the efficiency of email with the immediacy and authenticity of video content, which can dramatically enhance the impact of your sales messages. In this article, we will explore the why and how of using video in your sales emails to notch up your sales strategy.

Understanding the Power of Video in Sales Emails

The statistics are compelling; including video in an email can lead to a staggering 200-300% increase in click-through rates, according to HubSpot. Putting a face to a name and a voice to text can work wonders in warming up prospects and breaking through the clutter.

But why is video so impactful? For starters, videos convey non-verbal communication cues. They offer a dynamic way to showcase products, explain complex ideas quickly, and build rapport. Video can transform an otherwise text-heavy, impersonal email into an engaging, personalized experience.

Harnessing the Potential of Video in Your Sales Strategy

Here’s a meticulous step-by-step guide to effectively using video in your sales emails, honed and refined through extensive experimentations and analyses:

1. Define clear objectives

Before you create any video content, be clear about what you want to achieve. These can range from raising awareness about new products to nurturing leads or reengaging dormant accounts. Always align the video content with the sales email's objective.

2. Craft a compelling script

In your video script, be sure to address your prospect's pain points, explain how your product or service solves these issues and finish with a strong call-to-action (CTA). Keep the tone conversational and approachable, as if you’re speaking to the prospect across the table.

3. Keep it brief and focused

Our attention spans are dwindling, so aim for a video length of 60-90 seconds. Emphasize one key message, and if you have more to say, consider creating a series of videos that can be sent in follow-up emails.

4. Personalize wherever possible

Personalized videos can substantially increase response rates. At minimum, mention the recipient’s name, but also consider referencing specific challenges they might be facing or recent news about their company. Video personalization at scale is easier than ever with modern tools and services.

5. Pay attention to production quality

While your iPhone can work wonders, pay attention to sound and lighting to make sure you come across as professional. Consider stepping it up with a quality microphone and good, steady lighting. You don’t need a Hollywood setup, but clarity is key.

6. Use the video thumbnail strategically

In your email, use an enticing thumbnail with a play button to increase the chances of your video being played. Some email platforms allow you to embed videos that play directly in the email, while others require you to link out to a landing page where the video can be viewed.

7. Optimize the supporting email content

The text in your email serves to complement the video — make sure it’s on message and prompts the recipient to watch the video. A strong subject line is also crucial as it’s the first impression you’ll make; consider referencing the video in the subject to pique curiosity.

8. Regularly test and refine

Experiment with different types of videos – from screen shares demonstrating a product to personal introductions or case study stories. Track the metrics, evaluate what's working, and continue to refine your strategy.

9. Follow up strategically

Leverage video analytics to understand who watched your video and for how long. This information is a powerful indicator of interest and can be used to tailor follow-up correspondences.

10. Ensure mobile-friendliness

Since many emails are opened on mobile devices, your video content must be mobile-friendly. Test the video on various devices before sending it out.

Best Practices for Video in Sales Emails

Beyond the basics, here are some best practices to elevate your video email game:

Integrate with a comprehensive CRM: Use a CRM (Customer Relationship Management) tool to manage the emails you send and track engagement with your videos.

Leverage video hosting platforms: Host your videos on platforms that provide valuable analytics and seamless user experiences.

Include captions: Not everyone can or will enable audio when they play your video. Providing captions ensures your message gets across.

Be mindful of the video file size: High-resolution video may not be necessary and can lead to longer load times or email deliverability issues.

Maintain brand consistency: Use your branding within the video to reinforce brand recognition.


Adopting video in sales emails is a powerful way to elevate your sales strategy, forge stronger connections, and deliver your message with impact and conviction. With the right approach, it can help your sales team to stand out in a crowded inbox, providing a rich, engaging experience that influences decision-making in your favor.

By following the steps laid out in this guide and adhering to best practices, you can begin to harness the full potential of video in your sales emails, ultimately driving enhanced sales performance and business growth. Remember, this isn’t just about leveraging a trend; it’s about evolving with the times and putting relationships at the heart of your sales process, in a format that resonates with today’s buyer.

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