Messaging Hierarchy

Published on October 1, 2023 by Sawyer Middeleer

Messaging Hierarchy

Ever wondered why messages from some companies resonate more than others? It's not just about fantastic copy or impressive graphics. Successful messaging is rooted in a systematic, strategic approach called the messaging hierarchy.

A messaging hierarchy is a structured framework of your core concepts, supporting messages and proof points, all aligned to communicate your brand's unique value proposition. It acts as the backbone of your communication strategy, ensuring clarity, consistency, and effectiveness.

In this article, we will delve into messaging hierarchy: what it is, why it is necessary, and how to create one.

What is a Messaging Hierarchy?

A messaging hierarchy is a framework that encapsulates your brand’s value proposition, target audience, primary messages, supporting points, and evidenced anecdotes or data points. It functions like an outline, helping marketers to create focused, relevant, and compelling content.

The hierarchical structure starts with the high-level, most critical messages and breaks them down into more specific, detailed supporting messages. This tiered structure provides a blueprint that guides the conversation across various marketing and sales touch points.

Why do you need a Messaging Hierarchy?

A messaging hierarchy plays a pivotal role in your communication strategy for several reasons:

  • Consistency: A message can get diluted or distorted without a central theme guiding it. A messaging hierarchy ensures that all communication, be it an email, advertisement, or sales deck, echoes consistent messaging.

  • Efficiency: With a well-articulated messaging hierarchy, the process of creating new content is streamlined. It offers a roadmap to guide your message, eliminating guesswork and reducing time spent brainstorming ideas.

  • Focus: The hierarchy keeps your messaging honed in on what's important. It informs the prioritization of messages, ensuring that the most crucial information always stands out.

  • Customer Centricity: A messaging hierarchy forces you to formulate messages from your customers' perspective. This practice aligns your brand's value proposition with your target customers' problems and needs.

Creating a Messaging Hierarchy: A Step-by-Step Guide

Developing an effective messaging hierarchy requires a structured approach. Here's a step-by-step guide you can follow:

  1. Define your Brand Positioning Statement:

    Your brand positioning statement is the cornerstone of your messaging hierarchy. It articulates what your brand stands for, its unique value, and its audience. This statement should be concise, accurate, and align with your brand's overall vision.

  2. Identify your Key Messages:

    Key messages form the next layer of your messaging hierarchy. These are high-level statements that express the brand's core value propositions or benefits. Stick to a maximum of three to five messages to avoid diluting your overall communication.

  3. Develop Supporting Messages:

    Each key message needs supporting messages to add depth and context. These detailed points further elaborate on your key messages, providing specifics such as features, advantages, and differentiators.

  4. Provide Evidence:

    The final layer comprises proof points like customer testimonials, case studies, or data points that validate your supporting messages.

  5. Map your Messaging to your Buyer Persona:

    Now, intelligently map your messaging hierarchy to different buyer personas. This step ensures communication remains relevant to the recipient’s wants and needs.

Refining your Messaging Hierarchy

Your messaging hierarchy should always be a work-in-progress as market dynamics and customer needs evolve. Test your messaging, gather feedback, and adapt accordingly. Watch for shifts in market trends and competitive landscapes, and tweak your messaging to stay relevant and differentiated.


Creating a robust messaging hierarchy requires a thoughtful approach, a deep understanding of your target audience, and industry awareness. Nevertheless, once developed and implemented, your messaging hierarchy can drive focused, consistent, and powerful brand communication.

Investing time in creating a structured messaging hierarchy is worthwhile because it gives direction to your content efforts, strengthens your brand identity, and most significantly, it simplifies the decision-making process for your prospects. To make this process even more efficient, consider leveraging platforms like Aomni, which provide actionable insights to fine-tune your messaging hierarchy and boost your sales outreach.

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